VALID SAP C-C4H51-2405 TORRENT, C-C4H51-2405 VALID BRAINDUMPS SHEET

Valid SAP C-C4H51-2405 Torrent, C-C4H51-2405 Valid Braindumps Sheet

Valid SAP C-C4H51-2405 Torrent, C-C4H51-2405 Valid Braindumps Sheet

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Tags: Valid C-C4H51-2405 Torrent, C-C4H51-2405 Valid Braindumps Sheet, C-C4H51-2405 Exam Syllabus, C-C4H51-2405 Practice Exam Questions, C-C4H51-2405 Valid Exam Blueprint

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C-C4H51-2405 Valid Braindumps Sheet | C-C4H51-2405 Exam Syllabus

To pass the SAP C-C4H51-2405 exam on the first try, candidates need SAP Certified Associate - Implementation Consultant - SAP Service Cloud updated practice material. Preparing with real C-C4H51-2405 exam questions is one of the finest strategies for cracking the exam in one go. Students who study with SAP C-C4H51-2405 Real Questions are more prepared for the exam, increasing their chances of succeeding.

SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q79-Q84):

NEW QUESTION # 79
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

  • A. Send an email to SAP Cloud Support.
  • B. Implement the provided Hot Fix number.
  • C. Report a ticket.
  • D. Create an incident.

Answer: D


NEW QUESTION # 80
What do you have to consider when you are using the Data Workbench?

  • A. Using the Data Workbench requires the activation of a scoping item.
  • B. Additional configuration needs to be defined in the fine-tuning area.
  • C. Templates are used to update existing data records.
  • D. Using the Data Workbench requires an additional license.

Answer: A,D


NEW QUESTION # 81
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

  • A. Sales contract
  • B. Custom fields
  • C. Maintenance plan
  • D. Priority

Answer: C,D


NEW QUESTION # 82
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

  • A. Create and assign a survey to a ticket
  • B. Set up a knowledge base for service contracts
  • C. Configure a response template
  • D. Integrate an external knowledge base

Answer: D


NEW QUESTION # 83
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

  • A. Define a template.
  • B. Activate Live Activity Configuration.
  • C. Create a customer and assign an email address.
  • D. Set up an approval process.

Answer: A,C


NEW QUESTION # 84
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