SAP C_C4H56_2411 UNPARALLELED FREE SAMPLE

SAP C_C4H56_2411 Unparalleled Free Sample

SAP C_C4H56_2411 Unparalleled Free Sample

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q13-Q18):

NEW QUESTION # 13
How can service agents create cases? Note: There are 2 correct answers to this question.

  • A. In the Account General facet, Create button (+) and select Case.
  • B. In the Related Service Object facet of registered products, Create button (+) and select Case.
  • C. In the case worklist, Create button (+) and select Case.
  • D. In Agent Desktop, click the Create button (+) and select Case.

Answer: B,D


NEW QUESTION # 14
Which of the following are mandatory to maintain when you want to create a new business user? Note: There are 2 correct answers to this question.

  • A. Employee
  • B. E-mail
  • C. Organization
  • D. Business role

Answer: A,D


NEW QUESTION # 15
Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. In the product page
  • B. In the My Cases Summary card available in the home page
  • C. In the cases settings view
  • D. In the case worklist by choosing the Case app from the menu

Answer: B,D


NEW QUESTION # 16
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

  • A. Send object update
  • B. Send info notifications
  • C. Send event e-mail template
  • D. Send e-mails
  • E. Send event notifications

Answer: B,D,E


NEW QUESTION # 17
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

  • A. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
  • B. Obtain API token credentials from the knowledge base provider.
  • C. Configure the relevant integration flow.
  • D. Set up knowledge base articles in SAP Service Cloud Version 2.

Answer: A,B


NEW QUESTION # 18
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